Telephone Operators

About the Role

Telephone operators facilitate phone calls and manage communication systems within businesses or organizations.

Other Common Titles

Switchboard Operator
Call Center Operator
Communication Operator
Telecommunications Operator

Typical Tasks

Connecting inbound and outbound calls
Managing and operating the switchboard
Providing information to callers and assisting with inquiries
Taking messages and relaying them to the appropriate parties
Troubleshooting communication issues
Maintaining a log of calls made and received
Ensuring the privacy and confidentiality of sensitive information

Notable People

Zelda O'Farrill – Pioneering telephone operator and advocate for operators' rights during the early 20th century.
Alice Paul – Famous suffragist who worked as a telephone operator to support her activism.

Recommended Resources

The History of the Telephone
A book that explores the history and evolution of the telephone industry.
Telephone Operator Training Programs
A resource for finding training programs and courses for aspiring telephone operators.
Communication Skills for Operators Podcast
A podcast focusing on essential skills and challenges faced by telephone operators.