Jobs.com

Order Clerks

About the Role

Order clerks manage customer orders and ensure that products are processed and delivered efficiently.

Other Common Titles

  • Order Processor
  • Sales Support Associate
  • Customer Service Representative
  • Fulfillment Clerk

Typical Tasks

  • Receiving customer orders via phone, email, or online systems.
  • Entering order details into the company's database or ERP system.
  • Checking product availability and inventory levels to fulfill orders.
  • Coordinating with shipping and logistics departments to ensure timely delivery.
  • Responding to customer inquiries regarding order status, shipping, and returns.
  • Processing order changes and cancellations as needed.
  • Maintaining accurate records of orders and customer interactions.
  • Preparing reports on order status and fulfillment metrics.

Notable People

  • Jim Kinsella – Former Order Clerk at Autobahn Supply Chain, known for streamlining order processing procedures.
  • Linda Harris – Renowned order clerk who developed a training program for new hires in the order processing field.

Recommended Resources

  • The Order Fulfillment Handbook

    A comprehensive guide to understanding and improving order fulfillment processes.

  • Order Processing Blog

    A blog dedicated to tips and best practices for order clerks.

  • The Supply Chain Secrets Podcast

    A podcast covering various topics in supply chain management, including order management.

  • APICS Certified in Production and Inventory Management (CPIM)

    Certification program that provides in-depth knowledge on inventory management and order fulfillment.