Hotel, Motel, and Resort Desk Clerks

About the Role

Hotel, Motel, and Resort Desk Clerks are responsible for managing the front desk operations of lodging establishments, assisting guests with check-in, check-out, and various inquiries to ensure a pleasant stay.

Other Common Titles

Front Desk Agent
Receptionist
Guest Services Agent
Lobby Attendant
Night Auditor

Typical Tasks

Greet guests upon arrival and process check-ins and check-outs.
Manage room reservations and provide information on hotel amenities.
Handle guest inquiries, complaints, and special requests.
Maintain an organized front desk and ensure it is stocked with necessary supplies.
Process payments and manage billing for guest accounts.
Provide local information and recommendations to guests.
Coordinate with housekeeping to ensure rooms are prepared in a timely manner.

Notable People

Marge McDonald – A prominent figure in hotel management, known for her innovations in guest service practices.
Daniel McCarthy – A renowned hospitality consultant who has written extensively about enhancing guest experiences.

Recommended Resources

The Cornell School of Hotel Administration
A leading institution offering courses and resources focused on hospitality management.
Hospitality Management: A Brief Introduction
A book that provides insights into the various aspects of managing hotels and resorts.
Hotel Management Podcast
A podcast geared towards hospitality professionals, discussing trends, strategies, and best practices.
Hospitality Mag
An online magazine featuring articles, news, and resources relevant to the hotel and restaurant industries.