Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

About the Role

Hosts and hostesses manage the dining experience by greeting guests, taking reservations, and coordinating seating arrangements in restaurants, lounges, and coffee shops.

Other Common Titles

Dining Room Host
Front Desk Coordinator
Receptionist (Restaurant)
Guest Services Associate

Typical Tasks

Greet guests upon arrival and provide a warm welcome.
Manage seating arrangements and maintain the flow of customers.
Answer phone calls for reservations and inquiries.
Provide menus and explain daily specials to customers.
Coordinate with wait staff and kitchen for efficient service.
Monitor the cleanliness and organization of the dining area.
Assist with customer complaints or requests to ensure satisfaction.

Notable People

Alice Waters – Renowned chef and restaurateur who emphasizes hospitality at her restaurant, Chez Panisse.
Danny Meyer – Famous restaurateur known for his commitment to customer service and creating a welcoming atmosphere in his establishments.

Recommended Resources

Setting the Table: The Transforming Power of Hospitality in Business
A book by Danny Meyer that emphasizes the importance of hospitality in the restaurant industry.
The Hospitality Podcast
A podcast that discusses trends, insights, and personal stories from the hospitality industry.
Restaurant Business Online
An online resource providing news, trends, and insights relevant to the restaurant industry.