First-Line Supervisors of Gambling Services Workers

About the Role

First-Line Supervisors of Gambling Services Workers oversee the activities of gambling employees, ensuring compliance with gaming regulations while providing quality service to customers.

Other Common Titles

Gaming Supervisor
Casino Supervisor
Gambling Operations Supervisor
Slot Supervisor
Pit Boss

Typical Tasks

Supervising and directing the work of gambling services employees
Ensuring compliance with gaming regulations and company policies
Training and mentoring new staff on customer service and operational procedures
Monitoring gaming activities to prevent cheating and maintain fairness
Resolving customer issues and complaints to enhance satisfaction
Preparing reports on operations, employee performance, and customer feedback
Coordinating with other departments, such as security and marketing, to improve services
Scheduling shifts and managing staff attendance.

Notable People

Patricia Becker – An innovative supervisor in the casino industry known for implementing effective training programs that improved customer service.
Mark Frissora – Former CEO of Caesars Entertainment, recognized for his advancements in gaming technologies and customer experience.

Recommended Resources

The Complete Casino Gambling Guide
A comprehensive guide covering various aspects of casino gambling, including roles and responsibilities in the gaming industry.
Gambling Compliance
An online resource providing news and regulations related to the gambling industry.
The Gambling Podcast
A podcast discussing various aspects of gambling, including trends, regulations, and management insights.