Dispatchers, Except Police, Fire, and Ambulance

About the Role

Dispatchers, except police, fire, and ambulance, coordinate and manage the logistical operations of transportation and delivery services to ensure timely and efficient service.

Other Common Titles

Transportation Coordinator
Logistics Coordinator
Fleet Dispatcher
Delivery Scheduler
Transport Supervisor

Typical Tasks

Communicate with drivers to provide instructions and updates on logistics schedules.
Track vehicle locations and manage fleet routing to ensure timely deliveries.
Record and relay information about transport issues, delays, and accidents.
Maintain databases with shipment and delivery records for efficiency and compliance.
Coordinate repairs and maintenance for vehicles as needed.
Develop and optimize routes to improve delivery efficiency and reduce costs.
Respond to customer inquiries regarding shipments or delivery schedules.
Assist in training new dispatch team members and fostering effective communication.

Notable People

Sarah J. Smith – Known for her innovation in dispatch software that enhanced logistics efficiency across multiple transportation services.
John T. Johnson – A recognized leader in fleet management who has implemented key strategies that significantly improved response times in the logistics sector.

Recommended Resources

The Art of Transportation Dispatching
A comprehensive guide on best practices and strategies for effective dispatching.
FreightWaves
An industry-leading source for news, analysis, and insights into the logistics and transportation sectors.
Dispatching for Dummies
An accessible resource covering the basics of dispatching with practical tips and advice.
The Dispatcher Podcast
A podcast featuring interviews with experienced dispatchers and discussions on industry trends.