Counter and Rental Clerks

About the Role

Counter and Rental Clerks facilitate transactions and assist customers in renting and purchasing equipment or services, ensuring a smooth and pleasant customer experience.

Other Common Titles

Rental Agent
Equipment Rental Clerk
Car Rental Associate
Customer Service Associate
Rental Services Representative

Typical Tasks

Greet customers and provide assistance in selecting rental items
Process rental agreements and payments
Explain rental policies, terms, and conditions to customers
Inspect rental items for damage and cleanliness before and after rentals
Manage inventory levels and report on the status of equipment
Handle customer inquiries and resolve any issues or disputes
Maintain a clean and organized rental counter area
Coordinate with maintenance staff to ensure equipment is in proper working condition.

Notable People

George F. Smith – Pioneering figure in the car rental industry, instrumental in shaping global rental policies.
Robert D. Smith – Founder of a successful rental company that revolutionized customer service standards in rentals.

Recommended Resources

The Customer Service Survival Kit
A guide to help improve customer service skills in any industry, with practical tools and techniques.
Rental Management Success
A blog offering insights, tips, and strategies for success in the rental industry.
The Rental Podcast
A podcast that covers various aspects of the rental business, featuring industry experts and trends.
American Rental Association (ARA)
Provides resources, tools, and training specifically for rental businesses.