Concierges

About the Role

Concierges provide personalized services to guests in hotels, resorts, or other establishments, ensuring a memorable stay by assisting with various needs and requests.

Other Common Titles

Guest Services Manager
Front Desk Concierge
Customer Service Concierge
Hotel Concierge
Lifestyle Concierge

Typical Tasks

Assisting guests with check-in and check-out procedures
Making restaurant reservations and bookings for events or attractions
Providing information about local attractions, weather, and transportation options
Arranging for transportation services such as taxis or shuttles
Accommodating special requests such as surprise celebrations or room arrangements
Maintaining a helpful and positive attitude in all guest interactions
Coordinating services with other hotel departments like housekeeping and maintenance
Handling guest complaints and resolving issues promptly

Notable People

Ariane K. O'Neill – A renowned concierge with over 20 years in the hospitality industry, known for her exceptional service standards and commitment to guest satisfaction.
Tony D. Stinson – Award-winning concierge recognized for innovative guest experiences and enhancing the role of the concierge in modern hospitality.

Recommended Resources

Concierge: The Ultimate Guide to Being a Great Concierge
A comprehensive book outlining essential skills and tips for aspiring concierges.
The Concierge Chronicles
A podcast featuring stories and insights from experienced concierges in the hospitality industry.
Concierge.com
An online platform offering tips, articles, and resources related to concierge services and hospitality.