Cashiers

About the Role

Cashiers are responsible for processing transactions at retail stores, restaurants, and other service establishments, ensuring an efficient and accurate checkout experience for customers.

Other Common Titles

Cashier Associate
Sales Associate
Checkout Clerk
Point of Sale (POS) Operator
Retail Clerk

Typical Tasks

Scan and process customer purchases using a cash register or point-of-sale system.
Handle cash, credit, and debit transactions, ensuring accuracy in payments.
Provide excellent customer service, addressing customer inquiries and concerns.
Issue receipts, refunds, or change due to customers.
Maintain cleanliness and organization of the checkout area.
Balance cash drawers at the beginning and end of shifts.
Assist in restocking items as needed during downtime.
Collaborate with team members to improve customer experience.

Notable People

Linda McDonald – A renowned retail manager who has revolutionized customer service approaches in the cash management sector.
Mark Johnson – An advocate for workforce rights in retail, he has worked to improve pay and working conditions for cashiers.

Recommended Resources

The Retail Survival of the Fittest
A guide to understanding the retail environment and enhancing customer service skills.
Retail Minded
A blog focused on retail trends, including tips for cashiers to improve their performance.
The Art of Customer Service
A podcast series discussing various aspects of customer service, relevant to cashiers.
National Retail Federation (NRF)
An organization providing resources, news, and training for those in the retail industry.