Bill and Account Collectors

About the Role

Bill and Account Collectors are responsible for pursuing payments on debts owed to businesses and individuals.

Contact debtors to collect payments on overdue accounts via phone, email, or letter.
Negotiate payment arrangements and plans that are acceptable to both the debtor and the creditor.
Maintain accurate records of interactions with debtors and payments received.
Provide debtors with statements of account to clarify outstanding balances.
Investigate and resolve discrepancies in accounts and payment histories.
Report delinquent accounts to credit bureaus.
Assist in legal proceedings if necessary, including filing claims or testifying in court.
Stay updated on relevant laws and regulations related to debt collection.

Lawrence Wright – An expert in collection agency practices, Wright has written extensively on the ethical and legal aspects of debt collection.
Brett Frischmann – A legal scholar who has analyzed the economics of debt collection and its implications for consumer rights.

The Fair Debt Collection Practices Act: A Legal Guide
A comprehensive guide to the federal regulations that govern debt collection practices in the United States.
Credit Repair and Debt Collection Podcasts
A series of episodes focusing on credit repair and effective methods for debt collection.
Debt Collection 101: The Basics and Beyond
An online course providing foundational knowledge and skills for aspiring debt collectors.
American Collectors Association (ACA)
A professional organization offering resources, certification, and training for debt collectors.