Baggage Porters and Bellhops

About the Role

Baggage porters and bellhops assist travelers by transporting luggage and providing various hotel services, ensuring a smooth and pleasant experience for guests.

Other Common Titles

  • Hotel Bellhop
  • Baggage Handler
  • Luggage Porter
  • Concierge Porter

Typical Tasks

  • Greet guests upon arrival and assist with luggage
  • Transport luggage to and from guest rooms
  • Provide information about hotel facilities and local attractions
  • Assist with check-in and check-out processes
  • Deliver messages, packages, or amenities to guests
  • Ensure luggage storage areas are secure and organized
  • Maintain cleanliness and order in the lobby and entrance areas
  • Assist guests with transportation arrangements or reservations.

Notable People

  • Robert K. McAdoo An influential hotel manager in the early 20th century known for setting high standards in guest services, including the responsibilities of bellhops.
  • Harrison Ford (prior to acting) Worked as a carpenter and was employed as a bellhop during his early years before launching a successful film career.

Recommended Resources

  • The Art of Hospitality

    A comprehensive book providing insights into delivering exceptional service in the hospitality industry.

  • Hotel Management and Operations

    Essential reading for understanding the operations of hotel management, including roles like bellhops and porters.

  • The Concierge Podcast

    A podcast that explores various aspects of hospitality, often featuring bellhop-related discussions and interviews.

  • Hospitality Industry Network

    An online community and resource hub for hospitality professionals to connect and share knowledge.