Aircraft Service Attendants

About the Role

Aircraft Service Attendants are responsible for ensuring that aircraft are ready for departure by performing a variety of maintenance and support tasks on the ground.

Other Common Titles

Aircraft Ground Handler
Aircraft Cabin Crew Member
Ramp Agent
Ground Service Agent

Typical Tasks

Fueling aircraft and conducting pre-flight inspections.
Loading and unloading passenger baggage and cargo.
Cleaning the interior and exterior of the aircraft.
Ensuring all necessary supplies are stocked onboard.
Operating ground support equipment to service the aircraft.
Coordinating with flight crews about flight status and passenger needs.
Performing minor maintenance tasks and reporting major issues.
Assisting in emergency procedures and responding to any on-ground incidents.

Notable People

Captain Chesley Sullenberger – Known for successfully landing US Airways Flight 1549 on the Hudson River, highlighting the importance of ground support staff in ensuring flight safety.
Herb Kelleher – Co-founder of Southwest Airlines, he emphasized the vital role of ground staff and service attendants in providing excellent customer service.

Recommended Resources

Aircraft Ground Handling Handbook
An essential guide that covers various aspects of ground handling and the responsibilities of service attendants.
The Aviation Industry: A Career Guide
A comprehensive blog featuring insights into different careers within the aviation industry, including roles like Aircraft Service Attendants.
Airline safety and security training courses
A resource for training and certification related to safety procedures and protocols for aircraft service.